Post Graduate Diploma in Management – Communications (PGDM-C) – Sales & Customer Relationship Management (CRM)

Post Graduate Diploma in Management – Communications (PGDM-C) – Sales & Customer Relationship Management (CRM)

at Mudra Institute of Communications (MICA), Ahmedabad

Established: 1991 | Ownership: Private | Accreditation: AICTE

PG

Program Overview

The PGDM-C at MICA, Ahmedabad with a specialization in Sales & Customer Relationship Management is designed for future-ready leaders who understand that brands grow through meaningful customer relationships and strong market execution. The programme is ideal for individuals interested in influencing consumer behaviour, driving revenue growth, and building customer-centric businesses.
The curriculum focuses on developing expertise in sales strategy, key account management, customer engagement, negotiation, channel management, customer analytics, and digital CRM tools. Students learn how organisations acquire, retain, and grow customers through effective relationship management and data-driven sales practices.
A key strength of the programme is its combination of strategic thinking, behavioural insight, and practical business application. Students gain the ability to design customer experiences, manage client relationships, and create sales systems that support long-term business growth.
Graduates are prepared for careers in FMCG, retail, banking, consulting, e-commerce, and technology sectors in roles such as sales manager, key account manager, CRM strategist, business development manager, and customer success leader. The programme develops professionals who can turn customer relationships into sustainable competitive advantage.

Program Duration

2 year

Level of Education

• Course Level:

PG

• Stream:

Management

• Specialization:

Sales Management

Curriculum

  • Economics
  • Marketing
  • Organisational Behaviour
  • Pricing
  • Sales Management
  • Customer Relationship Management
  • Strategic Communication
  • Advanced Data Analysis
  • Leadership & HRM
  • Business Society & Environment
  • Storytelling with Data
  • Corporate Finance

Program Fees

₹2800000

Mode of Study

Full Time

Admission Process

• Eligibility

Bachelor’s degree in any discipline
Minimum 50% aggregate marks
Final-year students eligible

• Entrance Exams Accepted

• Process

Apply online through the MICA website
Submit CAT/XAT/GMAT score
Appear for MICAT (I or II)
Shortlisting for:
- Group Exercise (GE)
- Personal Interview (PI)
Final selection based on:
- Entrance exam scores
- MICAT performance
- GE-PI performance
- Overall profile

• Application Deadline

Around January

Rankings

# 33 ( As per NIRF 2025 (Management) )

# 32 ( As per NIRF 2024 (Management) )

Mudra Institute of Communications (MICA), Ahmedabad

Why to Study in,

Mudra Institute of Communications (MICA), Ahmedabad

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F.A.Q

The PGDM-C program offers a flexible dual-specialization framework, where students can choose any two specializations from the available set of options. This allows students to personalize their learning journey according to their interests, strengths, and career goals. The program is designed to create professionals with expertise in two complementary domains, making them industry-ready and adaptable.

Yes. One of the key strengths of the PGDM-C program is its flexibility. Students can combine two specializations based on their personal interests and future career plans. For example, a student interested in marketing leadership may combine Brand Strategy & Management with Sales & Customer Relationship Management, while another interested in creative industries may combine Product Innovation & Management with Media, Entertainment & Sports Business.

The MICA PGDM-C Sales & CRM program focuses on building expertise in sales strategy, customer relationship management, and customer experience. It prepares students for roles that require strong customer engagement skills. It is widely searched under MICA PGDM-C Sales CRM, MBA sales management India, and customer relationship management courses India.

Graduates can work as sales managers, key account managers, CRM specialists, business development managers, and customer experience consultants. Top sectors include FMCG, retail, BFSI, and consulting. This aligns with searches like sales jobs after MBA, CRM careers India, and MICA placements.

Placements are strong with recruiters from FMCG, consulting, retail, and technology sectors hiring for sales and customer management roles. The program offers competitive salary packages and diverse job profiles. This is popular among students searching MICA placement report, sales MBA placements India, and CRM job opportunities India.

Choosing two specializations helps students gain wider business exposure and develop cross-functional skills. Instead of focusing on only one area, students graduate with expertise in two domains, making them more versatile professionals. This also increases their ability to explore varied career opportunities in marketing, product management, entertainment, sales, customer strategy, and related sectors.

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